03/11/2025

Returns are part of the eCommerce game. But if not handled well, they can quickly drain your profits and damage your reputation. The key to managing returns effectively isn’t just about reducing them—it’s about turning them into an opportunity to impress your customers and retain them. That’s where a fulfilment partner like Ogden comes in. Why Returns Matter More Than You Think Today’s online shoppers expect a …

02/11/2025

You’ve worked hard to get the sale—great marketing, a good product, a smooth checkout. But then it all falls apart at the final touchpoint: the packaging. Damaged goods, oversized boxes, poor presentation, or missing items can turn a happy customer into a one-time buyer. In eCommerce, packaging is your brand’s first physical impression. And it matters more than you think. Let’s explore how packaging impacts customer experience, …

01/11/2025

Stockouts lose you sales. Overselling damages your reputation. For growing eCommerce businesses, inventory accuracy isn’t a nice-to-have – it’s essential. Without it, you can’t forecast demand, manage suppliers, or keep customers happy. This is where real-time inventory data becomes a game-changer. Let’s look at the cost of poor stock visibility, the benefits of real-time syncing, and how Ogden Fulfilment helps you avoid the risks. What Happens When …

03/10/2025

When you first start your eCommerce store, packing and shipping orders yourself seems like the obvious choice. It saves money, right? You’re in control, and at low volumes, it’s manageable. But as your business grows, the true cost of DIY fulfilment starts to show – and it’s often more expensive than you think. In this article, we’ll uncover the hidden costs of managing fulfilment in-house and show …

02/10/2025

Running an eCommerce business comes with endless to-do lists. From managing stock and processing orders to customer service and marketing, it can feel like you’re spinning plates just to stay afloat. At some point, growth stalls – not because your products aren’t great, but because you’re doing too much. That’s when outsourcing becomes essential. But what should you hand over first? Start With the Tasks That Drain …

01/10/2025

As January approaches, ecommerce businesses face the annual surge in post-holiday returns. After the excitement of holiday sales, customers will return products that didn’t fit, didn’t match expectations, or were purchased on impulse. In fact, the post-holiday period is one of the busiest for customer returns, and without a solid strategy in place, ecommerce stores risk damaging customer satisfaction and brand loyalty. The returns process doesn’t need …